Privacy Policy – sagjili.com

1. Introduction

sagjili.com (operated at sagjilicom.club) is committed to the responsible, lawful, and transparent handling of the personal data of all Players, site visitors, and prospective registrants who interact with the Platform. This Privacy Policy has been drafted in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission ("NPC").

By accessing sagjili.com, registering an account, depositing funds, or otherwise using the Platform's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must discontinue use of the sagjili.com Platform immediately.

This Privacy Policy applies to all personal data collected through the sagjili.com website, mobile web interface, live chat systems, email correspondence, and customer support interactions. It applies to all individuals whose personal data sagjili.com processes, regardless of their location.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, sagjili.com acts as the Personal Information Controller ("PIC") with respect to all personal data collected through the Platform. sagjili.com determines the purposes and means of processing personal data as described in this Privacy Policy and bears the corresponding legal obligations under the DPA.

sagjili.com has appointed a Data Protection Officer ("DPO") responsible for overseeing compliance with the DPA, handling Data Subject Rights requests, and serving as the primary point of contact for data privacy inquiries. Contact details for the DPO are provided in Section 15 of this Policy.

3. Data We Collect

3.1 Registration Data. When you create a sagjili.com account, we collect: full legal name; date of birth; residential address; email address; Philippine mobile number; and username and password (stored in hashed form — never in plaintext).

3.2 Identity Verification Data (KYC). To comply with PAGCOR requirements and Philippine AML regulations, sagjili.com collects: copies of valid government-issued Philippine identification documents (Passport, Driver's License, SSS ID, PhilHealth ID, UMID, or equivalent); selfie photographs for identity matching; and where required, proof of address documentation.

3.3 Financial Data. sagjili.com collects information necessary to process deposits and withdrawals, including: GCash account numbers; PayMaya account numbers; bank account details (for BPI, BDO, or Metrobank transfers); transaction amounts and timestamps; and deposit and withdrawal history. sagjili.com does not store full bank card numbers or online banking credentials.

3.4 Gaming Activity Data. sagjili.com records all gaming activity on the Platform, including: game sessions and outcomes; wager amounts and win/loss records; bonus usage and wagering progress; and sports betting selections and settlement results. This data is used for account management, responsible gaming monitoring, dispute resolution, and regulatory compliance.

3.5 Technical Data. sagjili.com automatically collects certain technical data when you access the Platform: IP address; device type, operating system, and browser version; session duration and navigation patterns; and geolocation data (country/region level, derived from IP address). This data is used for security monitoring, fraud prevention, and Platform optimization.

3.6 Support Interaction Data. When you contact sagjili.com support via Live Chat or email, we retain records of the interaction content, timestamps, and resolution outcomes for quality assurance and dispute management purposes.

4. How We Use Your Data

sagjili.com processes personal data for the following purposes:

• Account creation and management: Registering and maintaining your sagjili.com account, including authentication, session management, and account recovery.
• KYC and AML compliance: Verifying your identity and age (21+), screening against Philippine government watchlists, and fulfilling obligations under the Anti-Money Laundering Act (RA 9160) and PAGCOR regulations.
• Payment processing: Processing GCash, PayMaya, and bank deposits and withdrawals; detecting and preventing fraudulent transactions.
• Platform delivery: Operating the sagjili.com gaming platform, personalizing your game lobby, and delivering live casino, slots, and sports betting services.
• Responsible gaming: Monitoring gaming patterns to detect problem gambling indicators; enforcing deposit limits, session restrictions, and self-exclusion requests.
• Customer support: Responding to inquiries, resolving disputes, and maintaining support interaction records.
• Marketing communications: Sending promotional emails or SMS messages where you have provided explicit consent. You may withdraw this consent at any time.
• Legal compliance and regulatory reporting: Fulfilling reporting obligations to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine authorities.
• Security and fraud prevention: Detecting unauthorized access, bot activity, account sharing, and other security threats to the Platform and Player accounts.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, sagjili.com processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform the service agreement with you — account registration, game delivery, payment processing, and support.
• Legal obligation: Processing required by Philippine law, including PAGCOR licensing conditions, AML regulations, and NPC requirements.
• Legitimate interest: Processing for Platform security, fraud prevention, and responsible gaming monitoring, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where you have provided explicit consent during registration or subsequently. You may withdraw consent for marketing at any time by contacting Support.

6. Cookies & Tracking Technologies

6.1 sagjili.com uses cookies and similar tracking technologies to deliver and improve the Platform. Cookies are small data files stored on your device that enable the Platform to recognize you across sessions, maintain your login state, and remember your preferences.

6.2 sagjili.com uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. These cannot be disabled without breaking core functionality including sagjili.com login, session management, and the game lobby.
• Performance Cookies: Collect anonymized data about how Players use the Platform — which pages are visited most frequently, error rates, and page load times — to help sagjili.com improve the experience.
• Functional Cookies: Remember your language preference, game display settings, and other personalization choices.
• Analytics Cookies: Used by sagjili.com to understand aggregate Platform usage patterns. Data collected is anonymized and not linked to individual Players for this purpose.

6.3 You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the sagjili.com Platform.

7. Data Sharing & Disclosure

sagjili.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Personal data may be shared in the following limited circumstances:

• Payment processors: GCash (GXI), Maya Philippines (PayMaya), BPI, BDO, Metrobank — to process deposits and withdrawals. These entities are independent Personal Information Controllers bound by their own privacy policies and Philippine financial regulations.
• KYC and identity verification providers: Third-party KYC service providers engaged by sagjili.com to assist with identity document verification, acting as Personal Information Processors under a data processing agreement with sagjili.com.
• Game content providers: Licensed game software providers (e.g., Pragmatic Play, PG Soft, Jili Games) may receive technical session data necessary to deliver their games on the sagjili.com Platform. These providers do not receive your full personal profile.
• Philippine regulatory authorities: sagjili.com will disclose personal data to PAGCOR, the AMLC, the NPC, Philippine law enforcement, or courts where required by law, court order, or regulatory directive — without prior notice to the Player where legally permitted.
• Corporate transactions: In the event of a merger, acquisition, or restructuring affecting sagjili.com, personal data may be transferred to successor entities subject to the same privacy obligations under the DPA.

8. International Data Transfers

Some of sagjili.com's service providers — including game content providers and certain technical infrastructure partners — may be located outside the Philippines. Where personal data is transferred internationally, sagjili.com ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses consistent with NPC requirements, to ensure your personal data receives equivalent protection to that provided under the Philippine Data Privacy Act of 2012.

9. Data Retention

sagjili.com retains personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law:

• Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in compliance with Philippine AML record-keeping requirements.
• KYC documents: Retained for a minimum of five (5) years from the date of account closure per RA 9160 requirements.
• Gaming activity logs: Retained for five (5) years for regulatory compliance and dispute resolution purposes.
• Support interaction records: Retained for three (3) years from the date of the interaction.
• Marketing consent records: Retained until consent is withdrawn, plus three (3) years for compliance audit purposes.

Following the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents reconstruction of the original data.

10. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by sagjili.com:

• Right to be informed: The right to be notified of how your personal data is collected and used — fulfilled by this Privacy Policy.
• Right of access: The right to request a copy of the personal data sagjili.com holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data held in your sagjili.com account.
• Right to erasure: The right to request deletion of your personal data, subject to sagjili.com's legal retention obligations.
• Right to object: The right to object to specific processing activities, including processing for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, machine-readable format.
• Right to damages: The right to be indemnified for damages sustained due to inaccurate, incomplete, false, unlawfully obtained, or unauthorized use of personal data by sagjili.com.
• Right to file a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe sagjili.com has violated your data privacy rights.

To exercise any of the above rights, contact sagjili.com's Data Protection Officer using the contact details in Section 15. sagjili.com will respond to verified rights requests within fifteen (15) business days.

11. Children's Privacy

sagjili.com is strictly an adult gaming platform. Access to the Platform is prohibited for individuals under the age of twenty-one (21) years. sagjili.com does not knowingly collect personal data from individuals under the age of 21. If sagjili.com discovers that personal data has been collected from a person under the minimum age, the relevant account will be closed immediately, all funds will be returned to the verified deposit source where possible, and the personal data will be deleted without undue delay.

If you are a parent or guardian and believe your child has registered at sagjili.com, please contact Support immediately via Live Chat so that appropriate action can be taken.

12. Marketing Communications

12.1 sagjili.com may send you promotional communications — including emails, SMS messages, and in-platform notifications — about bonuses, new games, and special offers, where you have provided explicit consent to receive such communications during or after registration.

12.2 You may withdraw your consent to marketing communications at any time by: (a) clicking the unsubscribe link in any sagjili.com marketing email; (b) adjusting your notification preferences in Account Settings; or (c) contacting sagjili.com Support directly via Live Chat.

12.3 Withdrawal of marketing consent does not affect sagjili.com's ability to send transactional communications — such as deposit confirmations, withdrawal notifications, security alerts, and account management messages — which are necessary for the operation of your account and are not subject to marketing opt-out.

12.4 Players who have activated self-exclusion on their sagjili.com account will automatically have all marketing communications ceased immediately upon activation of self-exclusion.

13. Security Measures

sagjili.com implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmissions between your device and the sagjili.com Platform
• Encryption at rest for all stored personal data and KYC documents
• Role-based access controls limiting personal data access to authorized personnel only
• Two-factor authentication for internal systems handling personal data
• Regular security audits and penetration testing of Platform infrastructure
• Incident response procedures with NPC breach notification protocols in place

In the event of a personal data breach that poses a risk to your rights and freedoms, sagjili.com will notify you and the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, as required by the DPA.

14. Changes to this Privacy Policy

sagjili.com reserves the right to update this Privacy Policy from time to time to reflect changes in law, Platform features, or data processing practices. Material changes will be communicated to Players via email to their registered address and via a prominent notice displayed on the sagjili.com Platform at the next login. The effective date of the most current version is always displayed at the top of this Policy. Continued use of the sagjili.com Platform following notification of changes constitutes acceptance of the updated Privacy Policy.

15. Contact & Data Protection Officer

For all data privacy inquiries, Data Subject Rights requests, or concerns about sagjili.com's data handling practices, you may contact the sagjili.com Data Protection Officer through the following channels:

• Live Chat: Available 24/7 inside your sagjili.com account dashboard — fastest response channel
• Email: [email protected] — please include "Data Privacy Request" in the subject line

sagjili.com aims to respond to all data privacy inquiries within fifteen (15) business days. Complex requests involving large volumes of data or third-party coordination may take up to thirty (30) days, with prior notification to the data subject of the extended timeline.

If you are not satisfied with sagjili.com's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.